I came across this video just today (a year old, really, so quite old by internet standards). It is about banking and how consumesr are changing the face of banking.
What I really liked about what Brett King, an author, said in the opening of the video:
Just because you are a bank and you have a banking licence doesn't mean you have an exclusive on banking.
And another one:
If customers don't want to come to the branch..., we just serve them where they are.